SHIPPING: I usually with in two days of your order or sooner. I only ship internationally by request, because it tends to be very expensive (pottery is heavy!). 

BREAKAGE / REFUND: We pack items very carefully, but if for some reason your piece arrives broken ! it does happen, please contact me within 5 days of receipt with photos of the broken item, packing materials, and any box damage, etc.; I will take care of the insurance claim and we can discuss whether you prefer refund or replacement. 

MICROWAVE SAFE: Stoneware ceramics are typically microwave safe. Do not take a pottery piece from the fridge or freezer and pour boiling water into it or put it in a hot oven, and do not put ice in a hot pottery piece. Thermal shock works with pottery the same way it works with glass - it can be prevented by heating or cooling gradually. But room-temperature pottery is fine for adding hot or cold things. Anomalies like a knock on the countertop may create a tiny, invisible crack that is exploited into a catastrophic break when you suddenly pour hot liquid into it, and much of this can be prevented by being gradual with temperature changes. I do test all new glaze combinations by pouring boiling water into a room-temperature mug. **Any piece with gold luster is not microwave safe! I rarely use gold luster, though, and it will be clearly noted in the item description.

DISHWASHER SAFE: Yes it is In fact, dishwashers are safer than some people's hand washing...we know those people every family has a few

FOOD SAFE and NON-TOXIC: All glazes have been tested for food safety. No lead is ever in the glazes or any other materials that I use. All of my glazes are non-toxic.

ECO FRIENDLINESS: We re-use boxes whenever we can most of our packing/cushioning materials are re-used (obtained from the incoming shipments at our studio and one i work at they give the packing materials to me).

We recycle all of my scrap clay and the water in the bucks when people use the wheel.

EMAIL LIST: If you want to receive updates of new work, and sales events, we send 6 to 8 emails per year. Just let me know if you want me to add your email address to my list. And if you ever change your mind, just hit the unsubscribe link or tell me to take you off the list

PRIVACY POLICY: You email address is safe with me . I detest goign through junk emails myself.

CUSTOM WORK: Please visit HebeePottery.com

WHOLESALE: Please visit HebeePottery.com